1 Shipping and Delivery:

Delivery of orders will be made to the address indicated, after the payment confirmed, within 3 to 7 days (from Monday to Friday, except holidays) and depending on available stock.

2 Changes and Returns

Fraganity gives you the option to change or return your order if not satisfied. The customer can choose between returning the item and refund or exchange for another item.

Returns conditions

By law, within 30 days, the customer has the right to request a modification of an item or exercise their right to withdraw from the date of receipt of the items.

Fraganity agrees to reimburse the amount of returned products intact and unsealed.


Step 1 :
Please contact ventas@fraganity.com.

2nd step:
Use the original packaging and return the product under the same conditions as it was received. Fraganity send to a delivery driver of the transport company at home to carry out the withdrawal of this order. The return costs are the responsibility of the customer.

Fraganity reserves the right to offset the difference between the value of the goods delivered to the customer and returned by it for the exchange or refund in the following cases:

If the defect is due to normal use of the product by the user.
If product or serial number identification number changed.
If the products are damaged or damaged.
If the customer returns the product without its original box or packaging.
If the bill of purchase of data is modified, modified or replaced by the customer.
3 Guarantees

Fraganity guarantees the quality of all its products, in legally established terms. Therefore, in accordance with applicable regulations, all products purchased through this website have a warranty period of two years from the date of delivery.

This warranty does not include defects caused by negligence, abuse, use or misuse by the customer.


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